Home and community support services experience survey 2024

Have your say on the way our services are working

In September 2024 we are undertaking a survey of people’s experiences of our home and community support services. Their feedback will help us understand what we are doing well and where we can improve our services.

Invitations will go out by email and text message to a selection of people who are receiving or have recently received home and community support services from us. Now is a good time to check we have your contact details so you can be sent an invitation if you are selected to take part.

The survey is part of a national collaborative. It has been developed by Te Tāhū Hauora Health Quality & Safety Commission and will be run for us by Ipsos New Zealand, an independent research company. The survey is voluntary and anonymous (your answers will not be connected to you in any way).

If you receive a survey invitation, please take part and tell us what you think about our services. Your answers will provide vital information to help us improve the quality of our services.

For more information on the survey and how to access help and support in completing it, please visit this page.