Sensitive Claims Coordinator

Who we are | Ko wai mātou

Geneva Healthcare (part of New Zealand Health Group) is a specialist healthcare services and staffing company, a well-established, respected brand having been operational for over 16 years. Our Vision is to be recognised as the highest value provider of healthcare services and solutions across New Zealand, allowing us to directly influence and improve the quality and level of services clients receive.

We are values driven, dedicated to delivering culturally appropriate and safe care for all our people and their whānau. We are committed to contributing to our obligations under Te Tiriti o Waitangi and the pursuit of health equity for all.

Our values | Whakamaua kia tina

New Zealand Health Group’s values: Kai Whakaute – We act with Care, Respect and Empathy, Kai Huhuatanga – We strive for Excellence and Quality and Kai Whanaungatanga – We act in Partnership, are fundamental to everything we do.

Why us | He aha ai mātou?
Join us, as we are serious about our purpose of Pae Ora mō Tātau Katoa (Achieving Equitable Wellbeing for Everyone). We do this by delivering high-quality, accessible and culturally safe services across Aotearoa. Jump on board our waka as we journey towards Pae Ora.

• Subsidised Health Insurance
• Partnership Discounts
• Supportive and high knowledgeable team
• Working with New Zealand’s largest Healthcare Providers
• Company laptop and phone
• Mentorship programme
• Online learning platform
• Career development opportunities

About the role | He kōrero whakamārama mō tēnei tūranga

Are you a dynamic and empathetic person passionate about delivering exceptional customer service and making a difference? Geneva is seeking a dedicated individual to join our team, providing high-quality support for ACC-funded allied health services under the Sensitive Claims Service.

Responsibilities include but are not limited to:

• Seamlessly manage incoming referrals and ensure a smooth process for clients and referrers.
• Collaborate with our allied health team to allocate referrals to the right clinicians or partners.
• Keep all stakeholders informed and maintain up-to-date referral information in our database.
• thoroughly screen referrals and identify any inconsistencies that require further clarification
• Liaise and escalate any capacity issues with the Clinical Lead for Sensitive Claims.
• Maintain a high level of confidentiality and sensitivity pertaining to client information to maintain privacy.
• Provide quotes for private referrals/new funders requiring professional rehabilitation services.
• Receiving completed reports, reviewing for administrative completeness and saving to team database.
• Point of contact for accounts and therapists for ACC rejections and resolving unpaid invoices

This is a permanent full-time position (40 hours per week) Monday to Friday based in Auckland.

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience in a similar role or the Health Sector, in particular working with clients who have experienced trauma.
• Demonstrate high resilience and maintain professionalism while handling sensitive information from clients.
• Excellent computer skills, including accurate fast typing skills.
• Sensitive to client needs and the need to maintain privacy.
• Attention to detail and high level of accuracy.
• Professional presentation and excellent customer service skills.
• Knowledge of Microsoft programs and a Patient Management System or CRM software.
• Excellent communication skills.
• Well organised and goal-driven with a high level of integrity.
• An understanding of the principles of the Treaty of Waitangi and how these can be applied.

Applications close | Te katinga o tēnei whai tūranga: 6th March 2025 at 5pm

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.